1. Website overview

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website https://www.energia.fr the identity of the various parties involved in its creation and monitoring.

Energia SAS attaches great importance to the protection of your personal data. This policy clearly explains how your information is collected, used, and secured when you interact with us (website, forms, commercial exchanges).

Company: Energia SAS
Share capital: €50,000
Address: 23 avenue de Lardière, 13220 Châteauneuf-les-Martigues – FRANCE
Telephone: +33 (0)4 49 43 00 16
Email: contact@energia.fr
SIRET: 807 792 593 00046
APE code: 4322B

2. Data we collect

As part of your request for information, the study of your project, or the installation of a system, we may collect:

• Your contact details (last name, first name, phone number, email address)
• Your address or geographical area of operation
• The technical information needed to study your project (type of housing, consumption, installation characteristics, etc.)
• The history of your communications with our teams

This data is strictly limited to what is necessary to ensure quality service.

3. Why we use your data

Your information allows us to:

• To contact you and respond to your request
• Prepare and monitor your project (quote, study, installation, after-sales service)
• Coordinate the work of our installers and technicians
• Manage the necessary administrative procedures (financial assistance, connection, guarantees, etc.)
• To handle billing and accounting management
• To improve our services and customer support
• To secure our exchanges and prevent potential disputes

Each processing operation is based on a clearly defined legal basis: legitimate interest, contractual performance, or legal obligation.

4. With whom your data may be shared

Energia never sells your personal data.

However, they may be transmitted, only when absolutely necessary, to:

• Our technicians, installers, and internal teams responsible for monitoring your file
• Our administrative service providers (support organizations, signature platforms, management tools)
• Our technical service providers (secure hosting, IT support, CRM, etc.)
• The authorities in the event of a legal or regulatory obligation

All our partners are subject to confidentiality obligations and use your data solely for the intended purposes.

5. Data security and storage

We implement technical and organizational measures to protect your data against:

• unauthorized access
• alteration or loss
• unwanted disclosure

Retention periods are limited to what is strictly necessary to manage your project or meet applicable legal obligations.

6. Call recording

To improve the quality of our services and train our teams, some calls may be recorded.

These recordings are made on the basis of our legitimate interest (Article 6.1.f of the GDPR).

• Shelf life: maximum 6 months
• Restricted access: authorized persons only
• Purpose: quality control, training, dispute management

If you do not wish to be recorded, you can let us know at the beginning of the call or exercise your rights via: contact@energia.fr.

7. Policy update

This policy may be subject to change. Any changes will be published on our media so that you can easily review them.

8. Exercising your rights and contact information

If you have any questions regarding your personal data (access, rectification, objection, deletion), you can contact us:

contact@energia.fr
23 avenue de Lardière, 13220 Châteauneuf-les-Martigues
+33 (0)4 49 43 00 16

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